Scope
This Privacy Policy applies to the StakeGuard website, website support form, downloadable-product information, and communications with StakeGuard LTD. It does not replace privacy information that may be presented within a separate software application or third-party service.
Information We Collect
When you submit a support request, we may collect your name, email address, issue type, subject, message, submission time, and website origin information required to process your request.
Hosting, security, and WordPress infrastructure may process technical information such as IP address, browser/device data, request logs, security events, and essential cookie or session data.
How We Use Information
- Respond to support, security, legal, privacy, or business inquiries.
- Operate, maintain, protect, and improve the website and support workflow.
- Prevent abuse, investigate security issues, and comply with applicable legal obligations.
Service Providers and Disclosure
Website support messages are processed through WordPress mail functionality and may be delivered using FluentSMTP and Elastic Email or another configured email-delivery provider. Hosting and technical providers may also process information to provide site infrastructure and security.
We may disclose information where required by law, necessary to protect rights or security, or required to provide requested support services.
Security
StakeGuard applies reasonable administrative and technical measures intended to protect information handled through the website. No transmission, storage, or email-delivery method can be guaranteed to be completely secure.
Retention
We retain support and related communications only as reasonably necessary to answer requests, maintain business and security records, resolve disputes, and comply with applicable obligations.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information relating to you, or raise questions regarding its processing. Rights may be limited where records must be retained for legal, security, or legitimate operational purposes.
Privacy Contact
StakeGuard LTD
Hasida 12, Zikhron Yaakov, Israel
[email protected]